Return & Refund Policy

Return & Refund Policy – SAS Biotech

At SAS Biotech, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

At SAS Biotech, we are committed to delivering high-quality Ayurvedic medicines, Nutraceuticals, Health supplements, FMCG and Herbal wellness products. Customer satisfaction is important to us, and we aim to address genuine concerns regarding damaged, defective, incorrect, or tampered products.

Customers may request a REPLACEMENT for the return ONLY if the product received is damaged during transit, expired, or different from the item ordered. Any return request must be submitted within 24 hours from the date of delivery along with valid proof such as images of the product, packaging, and invoice. All requests are subject to verification and approval by the SAS Biotech support team. Products that have been opened, used, or damaged after delivery are not eligible for return. We will notify you via email, WhatsApp or text message.

2. Non-Returnable Products

For safety and hygiene reasons, ALL Ayurvedic medicines, Nutraceuticals, Health supplements, FMCG and Herbal wellness products may not be eligible for return once opened.

3. Return Request Process

To request a replacement, please contact us within 24 hours of receiving your order. Requests made after this period will not be eligible for review.

To request a replacement, customers must contact our support team via Mail (care@sasbiotech.com) or WhatsApp (+91 95993 32442) with:

* Order number and Invoice

* Product images

* Reason for replacement

* Images of the product and packaging

Once approved, instructions will be shared.

4. Refunds

For safety and hygiene reasons, ALL Ayurvedic medicines, Nutraceuticals, Health supplements, FMCG and Herbal wellness products may not be eligible for refund.

5. Replacement Policy:

In eligible cases, SAS Biotech will provide a replacement of the same product orders. The resolution method will depend on product availability and the nature of the issue. For more details please read point 1 and 3.

6. Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.

7. Damaged Shipments

If the package appears damaged at the time of delivery, customers are advised:

• Refuse acceptance of the package without opening

• Report the issue immediately to our support team (within 24 hours)

Failure to report transit damage promptly may affect return eligibility.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

SAS Biotech shall not be responsible for delivery failures due to incorrect addresses or contact information provided by the customers.

9. Policy Modifications

SAS Biotech reserves the right to update or modify this Return & Refund Policy at any time without prior notice.