Refund policy

Return & Refund Policy – SAS Biotech

At SAS Biotech, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns
We are committed to delivering high-quality Ayurvedic medicines, nutraceuticals, dietary supplements, FMCG, and herbal wellness products. Customers may request a replacement only if the product received is damaged during transit, expired, or different from the item ordered.

Return requests must be submitted within 24 hours of delivery, along with valid proof (images of the product, packaging, and invoice). All requests are subject to verification and approval by the SAS Biotech support team. Products that have been opened, used, or damaged after delivery are not eligible for return. We will notify you of the outcome via email, WhatsApp, or text message.

2. Non-Returnable & Non-Refundable Products
For safety and hygiene reasons, all our products are not eligible for return or refund once opened.

3. Return Request Process
To request a replacement, contact our support team within 24 hours of receiving your order at care@sasbiotech.com, with:
- Order number and invoice
- Images of the product and packaging
- Reason for replacement

Requests made after 24 hours will not be eligible for review. Once approved, further instructions will be shared with you.

4. Replacement Policy
In eligible cases (see Section 1), SAS Biotech will provide a replacement of the same product ordered. The resolution method depends on product availability and the nature of the issue. Approved replacements will be processed within 5-7 business days.

5. Cancellation Policy
Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.

6. Damaged Shipments
If a package appears damaged at the time of delivery:
- Refuse acceptance of the package without opening it
- Report the issue to our support team within 24 hours

Failure to report transit damage promptly may affect return eligibility.

7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. SAS Biotech is not responsible for delivery failures due to incorrect addresses or contact information provided by the customer.

8. Policy Modifications
SAS Biotech reserves the right to update or modify this Return & Refund Policy at any time without prior notice.